30 day money back guarantee
We want you to be 100% satisfied with your BIAB starter kit. That's why we offer a 30-day money-back guarantee. If for any reason you are not satisfied, you can return the kit within 30 days and get your money back, provided the following conditions are met:
Return Policy
- The starter pack must be returned within 30 days of purchase date.
- All items in the package must be in good, not excessively used condition. Products such as BIAB must not be used for more than 20%.
- The package should be returned in the original packaging, where possible.
- Returns are only possible for products that are covered by the warranty. So if you have an order with other products as well, it is not possible to return them.
- Consumables such as nail polish must not be completely or substantially used up to qualify for a full refund.
- In case of excessive use or consumption, the refunded amount may be adjusted. We reserve the right to charge for the consumed portion of the product in these cases.
- Always contact us first by email at contact @shaty .nl before returning the package. We will register your request and provide the necessary instructions for returning the package. Click here for the return form.
- After receiving and approving the returned package, you must contact us again at contact @shaty .nl to initiate the refund.
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered.
- Customers who keep their starter pack and are satisfied will receive a 10% discount code for their next purchase. The discount code will be sent by email 30 days after the purchase and is valid for 3 months.
- After receiving and checking the returned package, we aim to process the refund within 14 days, once the customer has contacted us again for the refund. The refund will be made via the same payment method used for the purchase.
- If it appears that the product does not meet the above conditions, we will contact you to discuss the options.
Restrictions on Return Reasons
Our 30-day money back guarantee is designed to give you peace of mind when making your purchase. However, the guarantee does not apply to returns based on personal preferences such as not liking the color or style of the product, unless otherwise stated in advance or the product does not meet the description.
Feedback for Improvement- We strive to continuously improve our products and would love to hear your feedback. Should you decide to return the package, we would appreciate it if you could share the reason for the return with us. This helps us to further optimize our BIAB starter packages.
Please note: We reserve the right to change the warranty terms for customers who repeatedly return products, and will apply an adjusted return policy in that case.